Trade Strategy Configuration Guide
A comprehensive guide to setting up automated daily token sales, managing your sales configurations, and understanding the sales execution process on TradePoint.
1. Introduction
The Sales Configuration feature allows you to automate the process of selling your tokens on a daily basis. Instead of manually selling tokens each day, you set up a configuration that tells the platform how many tokens to sell automatically.
What You Can Do
- Set Daily Sales - Configure how many tokens to sell each day
- Set Limits - Optional maximum total tokens to sell
- Set Expiration - Optional end date for sales
- Choose a Selling Level - Select a pre-set pace (Slow, Medium, Fast) if your token supports it
- Start/Stop Anytime - Control when sales are active
- Track Progress - View your sales history and execution
- Multiple Tokens - Configure different sales for different tokens
[!IMPORTANT] Sales configurations are automated but not guaranteed. The platform attempts to sell your configured amount daily, but actual sales depend on market conditions, liquidity, and platform operations.
2. What is Sales Configuration?
Definition
A sales configuration is an automated instruction you give to the platform to sell a specific amount of tokens daily on your behalf. Think of it as a "sell order" that repeats every day.
How It Works
┌────────────────────────────────────────────────────────────────┐
│ │
│ You Configure: "Sell 1,000 USDT per day" │
│ │
│ Platform Does: Every day before cut-off time, │
│ attempts to sell up to 1,000 USDT │
│ │
│ Result: Tokens sold → Funds added to your balance │
│ │
└────────────────────────────────────────────────────────────────┘
When to Use Sales Configuration
Good Use Cases:
Dollar-Cost Averaging (DCA) Out
- Gradually sell tokens over time
- Reduce impact of market volatility
- Spread sales across multiple days/weeks
Automated Portfolio Management
- Set it and forget it approach
- No need to monitor daily
- Consistent selling schedule
Limit Exposure
- Systematically reduce holdings
- Manage risk by regular selling
- Avoid emotional trading decisions
Liquidity Planning
- Generate regular cash flow
- Plan for known expenses
- Predictable selling schedule
What Sales Configuration Is NOT
❌ Not a Market Order - Sales are processed by platform operations, not instant market orders
❌ Not Guaranteed - Actual sales may be lower than configured amount due to market conditions
❌ Not Price-Protected - You don't control the sale price; platform determines execution price
❌ Not Instant - Sales are processed once daily at a specific cut-off time
3. Understanding the Sales Process
Daily Sales Lifecycle
┌─────────────────────────────────────────── ─────────────────────┐
│ │
│ Day 1 Day 2 Day 3 │
│ Morning → Morning → Morning │
│ ──────────────────────────────────────────────────────── │
│ │
│ Platform checks Platform checks Platform checks │
│ your config your config your config │
│ │ │ │ │
│ ▼ ▼ ▼ │
│ Attempts to sell Attempts to sell Attempts to sell │
│ 1,000 USDT 1,000 USDT 1,000 USDT │
│ │ │ │ │
│ ▼ ▼ ▼ │
│ Executes sale Executes sale Executes sale │
│ Records in history Records in history Records in history │
│ │
└────────────────────────────────────────────────────────────────┘
Key Concepts
Daily Amount
- The target amount of tokens to sell each day
- This is the maximum, not the minimum
- Actual sales may be less depending on conditions
Unsold Tokens
- Tokens that were not sold on a given day are carried over to the next day
- The daily maximum still applies — the platform will not exceed your configured daily amount, even if carry-over is included
Example:
Daily Amount: 1,000 USDT
Possible Outcomes:
✓ Day 1: Sold 1,000 USDT (full amount)
✓ Day 2: Sold 800 USDT (partial - market conditions)
✓ Day 3: Sold 1,000 USDT (full amount)
✓ Day 4: Sold 500 USDT (partial - liquidity constraints)
Max Token Limit (Optional)
- Total maximum tokens to sell across all days
- When reached, sales stop automatically
- Configuration status changes to "completed"
Example:
Daily Amount: 1,000 USDT
Max Token Limit: 10,000 USDT
Timeline:
Day 1-9: Sells 1,000 USDT each day = 9,000 USDT total
Day 10: Sells 1,000 USDT = 10,000 USDT total
Day 11: STOPS - max limit reached, status = "completed"
Expiration Date (Optional)
- Date when sales should stop
- Sales automatically stop on this date
- Configuration status changes to "expired"
Example:
Daily Amount: 1,000 USDT
Expiration Date: March 31, 2025
Timeline:
March 1-30: Sells 1,000 USDT daily
March 31: Last day of sales
April 1: STOPS - expired, status = "expired"
Configuration Limits
[!WARNING] One Configuration Per Token: You can only have ONE active or stopped configuration per token at a time. You cannot have multiple sales configs for the same token running simultaneously.
What This Means:
- ✅ Configure USDT: 1,000 per day
- ✅ Configure ETH: 0.5 per day
- ❌ Cannot have two USDT configs (e.g., 500 morning + 500 evening)
To Change:
- Stop the existing configuration
- Remove it
- Create a new configuration with different settings
4. Sale Strategies
Depending on how your token is configured by the platform, you will see one of two different setup wizards.
Strategy A: Traditional Selling (4-Step Wizard)
You manually set the exact daily amount, and optionally a maximum total and expiration date. This gives you full control over the selling parameters.
Steps: Token → Daily Amount → Optional Settings → Confirmation
Strategy B: Simple Selling / Level-Based (3-Step Wizard)
Instead of entering a specific amount, you choose a selling pace. The platform handles the amount automatically based on your selected level.
Steps: Token → Selling Level → Confirmation
Selling Levels:
| Level | Description | Pace |
|---|---|---|
| Slow | Conservative approach with minimal daily selling. Ideal for long-term holders. | Low |
| Medium | Balanced selling pace. Good for moderate liquidity needs. | Moderate |
| Fast | Aggressive selling strategy. Maximizes daily token sales. | High |
[!NOTE] The wizard you see depends on how your token is configured by the platform administrator. You cannot choose between strategies — they are set per token.
5. Before You Start
Requirements
1. Available Token Balance
- You must have tokens in your portfolio
- Tokens must be unlocked and available
- Minimum amount requirements may apply per token
2. No Existing Active or Stopped Configuration
- Only one configuration per token allowed
- Remove the existing config before creating a new one
3. Platform Access
- Sales Config feature must be enabled for your account
- Check with admin if you don't see the Sales Config page
Understanding Your Token Balance
When setting up sales, you'll see balance information displayed in the wizard:
Available Balance
- Tokens that are unlocked and ready to sell
- This is what you can configure for sales
- Excludes locked, vesting, or reserved tokens
Locked Balance
- Tokens that cannot be sold yet
- May be vesting, staked, or otherwise restricted
Total Balance
- Available + Locked
- Your complete token holdings
Minimum Amount Requirements
Some tokens may have minimum daily amounts to ensure efficient sales execution.
Example:
Token: USDT
Minimum Daily Amount: 100 USDT
✓ Valid: 1,000 USDT per day
✓ Valid: 150 USDT per day
✓ Valid: 100 USDT per day
✗ Invalid: 50 USDT per day (below minimum)
The platform will show the minimum amount when you're configuring sales and will display an error if your input falls below it.
6. Creating a Sales Configuration (Traditional Selling)
Follow this 4-step wizard to create your sales configuration using Traditional Selling.
Accessing Sales Configuration
- Log into your TradePoint account
- From the main menu, click "Trade"
- Navigate to the Sales Configuration section
- The Sales Configuration page opens
Step 1: Select Token
What You'll See:
A dropdown to select the token you want to configure sales for, along with an information notice:
Configuration Limits: Only one configuration is allowed per token. After saving, you can adjust the settings or delete & create a new configuration.
What To Do:
- Click the dropdown to see available tokens
- Select the token you want to sell
Tokens Not Showing?
- You may not have any available token balance
- Token may already have an active or stopped configuration
- The token may not be eligible for sales config — check with your admin
Step 2: Enter Daily Token Amount
Label: "Step 2: Enter Token Amount (Daily)"
What To Do:
- Enter your desired daily amount
- Type the number of tokens
- Use decimals if needed (e.g., 1,500.50)
- The platform limits decimals based on the token's precision settings
- Click "Max" button (optional)
- Automatically fills your full available balance
- Verify your amount
- Must be above the minimum required amount (shown below the input)
- Must be below or equal to your available balance
Information shown below the input:
Available: {amount} {symbol}Minimum sale amount: {minAmount} {symbol}(only if a minimum applies)
Validation Errors:
Amount Too Low:
Amount is below minimum requirement. Minimum allowed: {minAmount} {token}
Amount Too High:
Amount exceeds available balance. Maximum allowed: {available} {token}
[!NOTE] About Token Sales: The Daily Token Amount is the maximum number of tokens you wish to sell each day. Actual sales depend on market conditions.
- Unsold Tokens: Carry over to the next day while still respecting the daily maximum.
- Expiration Date: If set, the sale stops on that date even if the total is not fully sold.
[!IMPORTANT] Choose a Daily Amount Carefully:
If you set too high, you may sell tokens faster than desired. If too low, it may take a very long time to sell your intended amount.
Example: To sell 30,000 USDT in 30 days → Set daily amount to 1,000 USDT
Step 3: Set Optional Settings
Header: "Step 3: Optional Settings"
Option A: Maximum Total Tokens
Purpose: Limit the total amount of tokens to sell across all days.
Checkbox label: "Set max tokens"
When to Use:
- You want to sell a specific total amount
- Prevent over-selling beyond your target
- Automatic stop when goal is reached
Validation:
- Max tokens must be >= daily amount
- Max tokens must be <= your available balance
Errors:
Max tokens cannot be less than the daily amount ({tokenAmount} {token})
Amount exceeds available balance. Maximum allowed: {available} {token}
Example Scenario:
You have: 50,000 USDT
You want to sell: Only 30,000 USDT (keep 20,000)
Configuration:
Daily Amount: 1,000 USDT
Max Token Limit: 30,000 USDT
Result:
Day 1-30: Sells 1,000 USDT each day (total = 30,000)
Day 31 onwards: STOPS automatically (status = "completed")
Remaining: 20,000 USDT stays in your portfolio
[!TIP] If you don't set a max limit, sales continue until you manually stop the configuration or it expires.
Option B: Expiration Date
Purpose: Automatically stop sales on a specific date.
Checkbox label: "Set expiration date"
When to Use:
- You want to sell for a fixed time period
- You have a deadline for liquidation
- You want time-based automation
Constraints:
- Earliest allowed date: tomorrow (today is not selectable)
Example Scenario:
Configuration:
Daily Amount: 1,000 USDT
Expiration Date: March 31, 2025
Result:
March 1-31: Sells 1,000 USDT daily
April 1: STOPS automatically (status = "expired")
Total Sold: ~31,000 USDT (31 days × 1,000)
Combining Both Limits
You can use BOTH max token limit and expiration date together.
Example:
Daily Amount: 1,000 USDT
Max Token Limit: 20,000 USDT
Expiration Date: April 30, 2025
Whichever comes first STOPS the sales:
- If 20,000 USDT is sold before April 30 → Stops (max limit)
- If April 30 arrives before 20,000 sold → Stops (expiration)
[!NOTE] Using both limits provides double safety — stops when either condition is met.
Step 4: Confirmation Summary
Header: "Step 4: Confirmation Summary"
Fields Displayed:
- Token: Token symbol
- Daily Amount: Amount and token symbol
- Max Tokens: (shown only if enabled)
- Expiration Date: (shown only if enabled)
- Status: Active (Default)
[!IMPORTANT] Your configuration is immediately set to Active when saved. There is no "activate later" option — sales processing begins with the next daily cycle after the cut-off time.
Wizard Navigation Buttons:
- Previous — Go back to the previous step
- Reset — Clear all form inputs and start over
- Next — Advance to the next step (steps 1–3)
- Confirm — Save and activate the configuration (final step)
After Saving
Once you click Confirm, a dialog appears:
Dialog Title: "Sale Configuration Created"
Description: "Your configuration has been created and is now active."
The dialog shows:
- Date: The effective start date (today if saved before cut-off; tomorrow if saved after cut-off)
- Token: The selected token
- Amount: The daily amount in tokens — displayed as
{amount} tokens(Traditional Selling only)
An information notice about the cut-off schedule is also shown:
Update Schedule: There is a daily cut-off time at
[cut-off time] UTCfor all configuration changes. Settings saved before the cut-off become active after today's update. Changes saved after the cut-off apply in the next day's cycle.
Click Close to dismiss the dialog. Your configuration now appears in the Active Configurations table.
7. Creating a Sales Configuration (Simple Selling / Level-Based)
If your token is configured for Simple Selling, you will see a 3-step wizard.
Step 1: Select Token
Same as Traditional Selling Step 1 — select the token from the dropdown.
Step 2: Select Selling Level
Label: "Step 2: Select Selling Level"
Description: "Choose how aggressively you want to sell your tokens"
You will see three cards to choose from:
Slow
- Conservative approach with minimal daily selling
- Ideal for long-term holders
Medium
- Balanced selling pace
- Good for moderate liquidity needs
Fast
- Aggressive selling strategy
- Maximizes daily token sales
Click any card to select it. A radio indicator highlights the selected option.
Step 3: Confirmation Summary
Header: "Step 3: Confirmation Summary"
Fields Displayed:
- Token: Token symbol
- Available Balance: Your current available balance (rounded down)
- Selling Level: Badge showing the selected level (Slow / Medium / Fast)
- Level Description: Brief description of what the level means
- Status: Active (Default)
Click Confirm to save and activate.
After Saving (Simple Selling)
Once you click Confirm, the same confirmation dialog appears:
Dialog Title: "Sale Configuration Created"
Description: "Your configuration has been created and is now active."
The dialog shows:
- Date: The effective start date (today if saved before cut-off; tomorrow if saved after cut-off)
- Token: The selected token
- Level: Badge showing the selected selling level (Slow / Medium / Fast)
An information notice about the cut-off schedule is also shown.
Click Close to dismiss the dialog. Your configuration now appears in the Active Configurations table.
8. Managing Active Configurations
After creating a configuration, you can manage it from the Active Configurations table on the Sales Config page.
Viewing Your Configurations
Location: Bottom of the Sales Config page, under "Active Configurations"
Table Columns:
| Column | What It Shows | Example |
|---|---|---|
| Actions | Action menu button | ⋮ |
| Start Date | Date configuration became active | 2025-03-01 |
| Token Ticker | Token symbol | USDT |
| Level | Selling level badge (Simple Selling only) | Slow / Medium / Fast / — |
| Daily Token Amount | Amount to sell per day (Traditional only) | 1,000.00 or — |
| Max Token | Total limit (Traditional only, if set) | 30,000.00 or — |
| Expiration Date | End date (Traditional only, if set) | 2025-03-31 or — |
| Status | Current state | active, stopped, etc. |
[!NOTE] For Simple Selling (level-based) configurations, the Level column shows the selected level badge, while Daily Token Amount, Max Token, and Expiration Date all display "—" because those parameters are managed automatically.
Daily Token Amount column tooltip:
The Daily Token Amount is the maximum number of tokens you wish to sell each day. Actual sales may be lower depending on market conditions.
Configuration Actions
Click the ⋮ (three dots) icon in the Actions column to open the action menu. Available actions depend on the configuration's current status.
For "active" Configurations:
| Action | Description |
|---|---|
| Stop | Pauses the configuration; no sales will process until restarted |
For "stopped" Configurations:
| Action | Description |
|---|---|
| Start | Reactivates the configuration; sales resume next cycle |
| Remove | Permanently deletes the configuration (shown in red) |
For "expired" or "canceled" Configurations:
No actions are available. The action button is disabled (grayed out).
For "completed" Configurations:
No actions are available. The action button shows the menu but contains no items, as the configuration has finished its lifecycle.
[!NOTE] Remove may be temporarily disabled even for stopped configurations. When there is an active daily sales target for today for this token, the Remove action is blocked. The status badge will show a blue outline ring as a visual indicator. Hover over the badge to see the tooltip: "You have a daily target today for this token; remove is disabled." Try again the following day.
Starting a Configuration
Steps:
- Find the stopped configuration in the table
- Click the ⋮ (three dots) action menu
- Click "Start"
- Configuration status changes to "active"
- Sales begin processing in the next daily cycle (after cut-off time)
Stopping a Configuration
Steps:
- Find the active configuration in the table
- Click the ⋮ (three dots) action menu
- Click "Stop"
- Configuration status changes to "stopped"
- No more sales will be processed until restarted
What Happens:
- Today's sales complete if already processing at time of stop
- Future daily cycles are skipped
- Your remaining tokens stay in your portfolio
- Configuration remains in the table for future activation
Removing a Configuration
Steps:
- Stop the configuration first (if active)
- Click the ⋮ (three dots) action menu
- Click "Remove" (shown in red)
- The configuration is deleted
After Removal:
- Configuration is removed from the table
- That token becomes available for a new configuration
- You can create a new configuration for this token immediately
[!CAUTION] Removal is Permanent: Once removed, you cannot restore the configuration. You'll need to create a new one with the same settings if you want to resume sales.
9. Configuration Status Explained
Each configuration has a status that indicates its current state.
Status Badges
active (Green Badge)
- Meaning: Configuration is running and processing sales daily
- What's Happening: Platform attempts to sell your daily amount each day
- Your Tokens: Being sold gradually according to schedule
- Actions Available: Stop
- Next Step: Monitor sales history and execution
stopped (Secondary Badge)
- Meaning: Configuration exists but is not processing sales
- What's Happening: No sales are occurring
- Your Tokens: Remain in your portfolio
- Actions Available: Start, Remove
- Next Step: Start to resume sales or Remove to delete
expired (Secondary Badge)
- Meaning: Configuration reached its expiration date
- What's Happening: Sales have stopped automatically
- Your Tokens: No more sales will occur; remaining tokens stay in portfolio
- Actions Available: None (disabled)
- Next Step: Create new configuration if you want to continue selling
completed (Green Badge)
- Meaning: Configuration reached its max token limit
- What's Happening: Target amount has been fully sold
- Your Tokens: All intended tokens have been sold
- Actions Available: None
- Next Step: No action needed; goal achieved
canceled (Destructive/Red Badge)
- Meaning: Configuration was removed
- What's Happening: Sales have been terminated
- Your Tokens: No more sales; remaining tokens in portfolio
- Actions Available: None (disabled)
- Next Step: Create new config if desired
What Each Status Means for Your Tokens
| Status | Sales Processing? | Can Restart? | Tokens Still Selling? |
|---|---|---|---|
| active | ✅ Yes | N/A (already active) | ✅ Yes, daily |
| stopped | ❌ No | ✅ Yes | ❌ No |
| expired | ❌ No | ❌ No (create new) | ❌ No |
| completed | ❌ No | ❌ No (goal achieved) | ❌ No |
| canceled | ❌ No | ❌ No (create new) | ❌ No |
10. Daily Cut-Off Time
What is Cut-Off Time?
The daily cut-off time is the deadline each day by which the platform processes all active sales configurations.
How It Works:
┌────────────────────────────────────────────────────────────────┐
│ │
│ Every Day: │
│ │
│ Before Cut-Off │
│ └─ Platform collects all active configurations │
│ │
│ At Cut-Off │
│ └─ Sales processing begins │
│ │
│ After Cut-Off │
│ └─ Sales are executed, tokens sold │
│ │
│ Results │
│ └─ Sales history updated with execution details │
│ │
└────────────────────────────────────────────────────────────────┘
The Update Schedule Notice
Throughout the Sales Config page and post-save dialogs, you will see this notice:
Update Schedule: There is a daily cut-off time at
[cut-off time] UTCfor all configuration changes. Settings saved before the cut-off become active after today's update. Changes saved after the cut-off apply in the next day's cycle.
If the cut-off time has not been configured by the platform administrator, it will display as "N/A."
Why Cut-Off Time Matters
For New Configurations:
- If you save a configuration before cut-off time → Sales begin today
- If you save a configuration after cut-off time → Sales begin tomorrow
Example:
Cut-Off Time: 09:00 UTC
Scenario A:
You save at 08:30 UTC (before cut-off)
→ Configuration active for today's processing
→ Tokens may be sold today
Scenario B:
You save at 10:00 UTC (after cut-off)
→ Too late for today
→ Sales begin tomorrow
For Stopping Configurations:
- If you stop a configuration before cut-off time → That day's sales likely won't process
- If you stop a configuration after cut-off time → That day's sales have likely already processed
[!TIP] Plan Ahead: If you want sales to begin on a specific day, save your configuration before the cut-off time on that day.
Time Zone Considerations
Platform Uses UTC:
- All cut-off times are in Coordinated Universal Time (UTC)
- Convert to your local timezone to plan accordingly
Example Conversions (for a 09:00 UTC cut-off):
Cut-Off: 09:00 AM UTC
Local Times:
- Los Angeles (PST): 1:00 AM
- New York (EST): 4:00 AM
- London (GMT): 9:00 AM
- Paris (CET): 10:00 AM
- Tokyo (JST): 6:00 PM
- Sydney (AEDT): 8:00 PM
Use Online Tools:
- Google: "9 AM UTC to my timezone"
- World Clock websites
- Timezone converter apps
11. Understanding Sales Execution
How Sales Are Processed
Daily Process:
1. Collection Phase (Before Cut-Off)
└─ Platform collects all active configurations
└─ Identifies tokens to sell and amounts
2. Execution Phase (At/After Cut-Off)
└ ─ Platform executes sales operations
└─ Sells tokens according to configured amounts
└─ Prices determined by market conditions
3. Recording Phase (After Execution)
└─ Sales recorded in database
└─ Your balance updated
└─ History updated with execution details
4. Result (Your Dashboard)
└─ See executed sales in Sales History
└─ View updated token balances
└─ Track progress toward goals
Actual vs. Target Sales
Target Amount:
- The daily amount you configured
- What you want to sell
- Your instruction to the platform
Executed Amount:
- The actual amount sold
- What was successfully sold
- May differ from target
Why They May Differ:
Market Conditions
- Low liquidity: Not enough buyers
- Price volatility: Unfavorable prices
- Platform may partially execute to get better prices
Platform Constraints
- Operational limitations
- Risk management policies
- Execution windows
Your Balance
- If your available balance drops below daily amount
- Previous sales reduced available tokens
- New locks or restrictions applied
Example:
Day 1:
Target: 1,000 USDT
Executed: 1,000 USDT
Result: ✓ Full execution
Day 2:
Target: 1,000 USDT
Executed: 750 USDT
Result: ⚠️ Partial execution (market conditions)
Day 3:
Target: 1,000 USDT
Executed: 1,000 USDT
Result: ✓ Full execution
[!IMPORTANT] Sales Are Best-Effort: The platform attempts to sell your target amount but does not guarantee full execution every day. This protects you from unfavorable market conditions.
Unsold Token Carry-Over
Tokens that were not sold on a given day carry over to the next processing cycle. However, the platform always respects your daily maximum — it will not sell more than your configured daily amount on any single day, even if there is a carry-over from previous days.
What Happens to Sale Proceeds
Where Money Goes:
- Sale proceeds are added to your platform balance
- Typically credited same day or next business day
- Shows in your portfolio as available funds
[!NOTE] Specific proceeds handling may vary by platform. Check with your admin team for details on how sale proceeds are credited to your account.
12. Frequently Asked Questions
General Questions
Q: Can I have multiple sales configurations for the same token? A: No. Only one active or stopped configuration per token is allowed. To change settings, remove the existing config and create a new one.
Q: Can I configure sales for multiple different tokens? A: Yes! You can have one active configuration per token. For example, one for USDT and one for ETH simultaneously.
Q: Do sales happen on weekends? A: This depends on platform operations. Check with your admin team. Some platforms process daily including weekends; others skip weekends.
Q: What happens to tokens I haven't sold yet? A: They remain in your portfolio. Unsold tokens carry over to the next day's cycle (while still respecting the daily maximum), and you can stop or remove configurations at any time.
Q: Is there a fee for using sales configuration? A: Platform policies vary. Check with your admin team for fee structures.
Q: Which wizard will I see — Traditional Selling or Simple Selling? A: This depends on how your token is configured by the platform administrator. Different tokens may use different strategies. You cannot choose between them.
Configuration Questions
Q: Can I change the daily amount after creating the configuration? A: No. To change the daily amount, you must:
- Stop the configuration
- Remove it
- Create a new configuration with the desired amount
Q: Can I activate my configuration at a later time instead of immediately? A: No. Configurations are automatically set to Active when saved. If you want to delay sales, save after the daily cut-off time, and the first execution will be in the next cycle.
Q: What if I set a daily amount higher than my available balance? A: The platform will attempt to sell up to your available balance. If your available balance is zero, the configuration may eventually be marked as "completed."
Q: Can I set a max token limit higher than my available balance? A: Yes, but sales will stop when your available balance reaches zero, even if the max limit hasn't been reached.
Q: What happens if both expiration date and max limit are reached on the same day? A: Whichever condition is detected first during processing determines the resulting status. Functionally, both result in sales stopping.
Execution Questions
Q: What price will my tokens be sold at? A: The platform determines execution price based on market conditions at the time of sale. You do not set or control the price.
Q: Why was my daily amount not fully executed? A: Common reasons:
- Market liquidity constraints
- Unfavorable prices (platform protects you from bad prices)
- Your available balance decreased below the target
- Operational constraints
Q: What happens to tokens that were not sold on a given day? A: Unsold tokens carry over to the next daily cycle. The platform will attempt to include them in tomorrow's execution, still respecting the daily maximum.
Q: Can I see the price at which tokens were sold? A: Yes, check your Sales History (Summary page). It shows executed quantities, rates, and USDT amounts for each sale.
Q: What if a sale fails completely? A: If a sale cannot execute on a given day, it is skipped for that day. The platform will attempt again the next day if the configuration is still active.
Status Questions
Q: My configuration status is "stopped" but I never stopped it. Why? A: This may happen if:
- An admin action paused your configuration
- A system event occurred (contact support)
Q: Can I reactivate an "expired" configuration? A: No. Expired configurations cannot be reactivated. Create a new configuration if you want to resume sales.
Q: What's the difference between "completed" and "expired"? A:
- completed: Max token limit was reached (sales goal achieved)
- expired: Expiration date was reached (time limit reached)
Q: My status shows "canceled." What does that mean? A: A "canceled" status means the configuration was removed (via the Remove action). This is a permanent terminal state. Create a new configuration if desired.
Troubleshooting Questions
Q: I saved my configuration but don't see any sales. Why? A: Check:
- Did you save after cut-off time? (Sales begin in tomorrow's cycle)
- Is your configuration status "active"? (Not "stopped")
- Has at least one full daily cycle passed since saving?
- Do you have sufficient available token balance?
Q: Can I cancel a sale that's currently processing? A: Generally no. Once daily processing begins (after cut-off time), that day's sales will complete. You can stop the configuration to prevent future days' sales.
Q: I removed a configuration by mistake. Can I restore it? A: No. Removal is permanent. You'll need to create a new configuration with the same settings.
13. Troubleshooting
Issue: Cannot Create New Configuration — "Configuration already exists" Error
Symptoms:
- Try to create configuration but get an API error
- Error: "Configuration already exists for [token]. Please remove it first."
- Token not available in the wizard dropdown
Cause:
- You already have an active or stopped configuration for this token
- Only one configuration per token is allowed
Solutions:
- Check Active Configurations Table:
- Scroll down to "Active Configurations"
- Look for existing config for this token
- Note its current status
- If Status is "stopped":
- Click actions menu (⋮)
- Click "Remove"
- Try creating new configuration
- If Status is "active":
- Click actions menu (⋮)
- Click "Stop"
- Then click "Remove"
- Try creating new configuration
- If Status is "expired" or "completed":
- These should not block new configurations
- Refresh the page and try again
- Contact support if issue persists
Issue: Sales Not Processing Despite Active Configuration
Symptoms:
- Configuration status shows "active"
- Multiple days have passed
- No sales appear in history
- Token balance hasn't decreased
Solutions:
- Check Save Timing:
- When did you save the configuration?
- Was it before or after cut-off time?
- If after cut-off, the first sales cycle begins the following day
- Check Available Balance:
- Go to Portfolio page
- Verify token is still available (not all locked)
- Ensure balance is above your daily amount
- Review Sales History:
- Check the Summary page
- Look for any partial executions
- Sales may be occurring at lower amounts than expected
- Wait for Processing:
- Sales process once daily after cut-off
- Allow at least one full business day
- Check again after next cut-off time
- Contact Support:
- If no sales after 3 business days
- Provide configuration details, activation date/time, token, daily amount, and screenshots
Issue: Partial Executions (Less Than Daily Amount)
Symptoms:
- Sales are happening but amounts are low
- Executed amount < Target amount
- History shows consistent partial fills
Understanding: This is often normal behavior due to market conditions.
Common Reasons:
- Market Liquidity — Not enough buyers at desired price levels; platform waits for better conditions
- Platform Risk Management — Conservative execution to avoid slippage
- Decreasing Available Balance — Your balance is reducing daily from sales; last few days will be partial
Solutions:
- Accept Partial Executions: This is protective behavior — better than selling at bad prices
- Adjust Configuration: If consistently getting significantly less than target, stop, remove, and recreate with a lower daily amount
- Monitor and Wait: Market conditions change; full executions may resume
Issue: Configuration Stuck in "stopped" Status
Symptoms:
- You clicked "Start" but status remains "stopped"
- Configuration won't activate
- Refresh doesn't change status
Solutions:
- Refresh the Page: Hard refresh:
Ctrl+F5(Windows) /Cmd+Shift+R(Mac) - Try Starting Again: Click actions menu → Click "Start" → Wait 5-10 seconds → Refresh
- Check Browser Console: Press
F12→ Console tab → Look for errors → Screenshot and send to support - Try Different Browser: Clear cache, log in, and retry
- Remove and Recreate: If stuck after multiple attempts, remove the configuration and create a new one
Issue: Token Not Showing in Dropdown (Step 1)
Symptoms:
- Cannot find token in selection dropdown
- Dropdown shows "No token available to set sale configs"
- Token shows in your portfolio but not in wizard
Causes & Solutions:
Cause 1: Existing Configuration
- Token already has an active or stopped configuration
- Solution: Remove existing config first
Cause 2: No Available Balance
- All tokens are locked, vesting, or reserved
- Solution: Wait for tokens to become available
Cause 3: Below Minimum Amount
- Available balance is below token's minimum trading amount
- Solution: Accumulate more tokens or use a different token
Cause 4: Token Not Eligible
- Platform may restrict certain tokens from sales config
- Solution: Check with admin team about token eligibility
Issue: Daily Amount Input Not Accepting Decimals
Symptoms:
- Can only enter whole numbers
- Decimals are automatically removed
Cause:
- Token has zero decimal places configured
- Browser or input validation issue
Solutions:
- Use Period (.) for Decimal: Use
1500.50not1500,50 - Clear and Re-enter: Delete all text and type the value fresh
- Check Token Decimals: Some tokens only support whole numbers
- Try Different Browser: Some browsers have input quirks
Issue: Remove Button Not Working or Disabled
Symptoms:
- Click "Remove" but nothing happens
- Remove option is not in the menu
- Status badge shows a blue outline ring
Solutions:
- Stop Configuration First: Active configurations must be stopped before removal
- Check Daily Target Restriction: If the status badge shows a blue ring, there is an active daily target for today on this token. Wait until the next day to remove.
- Check Configuration Status: "expired" and "canceled" statuses do not show a Remove option — this is expected behavior (they are kept for historical records). "completed" also has no remove option.
- Contact Admin: If configuration has special restrictions
Issue: Cut-Off Time Shows "N/A"
Symptoms:
- Cut-off time displays as "N/A" in the info card
- Cannot determine when sales process
Solutions:
- Refresh the Page: The cut-off time is fetched from the API; refreshing retries the request
- Check Internet Connection: API call may have failed
- Contact Admin Team: The cut-off time may not be configured in the system settings
Need More Help?
If you're still experiencing issues after trying the troubleshooting steps:
- Check the platform documentation for any recent updates or changes
- Contact support with:
- Clear description of the issue
- Configuration details (token, daily amount or level, status)
- Steps you've already tried
- Screenshots of the problem
- Date and time when issue occurred
When Contacting Support About Sales Config, Provide:
- Token symbol and daily amount (or level, for Simple Selling)
- Current status of configuration
- Activation date/time
- Any error messages (exact wording)
- Screenshots of configuration table and wizard
- Your available token balance
Summary Checklist
Before creating a sales configuration:
- Understand sales are automated but not guaranteed
- Know which wizard you'll see — Traditional (4 steps) or Simple Selling (3 steps, level-based)
- Check available token balance is sufficient
- Verify no existing configuration for this token
- Know the daily cut-off time for your timezone
- Decide on daily amount or level based on your goals (Traditional only: amount, max limit, expiration)
- Review all settings carefully before saving
- Understand activation timing — configuration is immediately active; timing relative to cut-off determines when first sales execute
- Know that unsold tokens carry over to the next day (still capped at your daily maximum)
- Know how to monitor sales execution and history
Quick Reference:
- Purpose: Automate daily token sales
- Strategies: Traditional Selling (manual amounts) or Simple Selling (Slow/Medium/Fast level)
- Limit: One configuration per token
- Execution: Once daily after cut-off time; unsold tokens carry over
- Status: active, stopped, expired, completed, canceled
- Actions: Start, Stop, Remove (depending on status)
- Guarantee: Best-effort, not guaranteed full execution
- Flexibility: Can start/stop anytime
This guide is maintained by the TradePoint team. Last updated: March 2026